How do I place an order?
You can browse our website, select your preferred solar outdoor light string, click the “Add to Cart” button, and follow the prompts to complete the checkout process. Please ensure you provide your accurate shipping address and payment information during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has entered the shipping process, changes or cancellations are not possible.
What is the product warranty period?
All of our solar outdoor light strings come with a 3-month warranty. This warranty covers defects in materials or workmanship. For detailed warranty terms, please refer to our Warranty Policy.
How do I clean and maintain my solar light string?
To ensure the long-term and effective operation of your solar light string, we recommend regularly wiping the light fixture with a clean cloth to avoid the accumulation of dust and dirt. Also, ensure that the solar panel is not obstructed and maintains good lighting conditions.
How long does it take to ship?
Once payment is confirmed, your order will be processed and shipped within three business days. The exact delivery time depends on your shipping address and selected shipping method. Tracking information can be found in the shipping confirmation email you received.
Can I return my product?
Yes, you can return it within 30 days of receiving it. Please ensure that the product is unused and in its original packaging. For returns, please refer to our Refund and Return Policy for details.
Do the prices on the website include taxes?
All product prices displayed are in Mexican Pesos (MXN) and may not include applicable Value Added Tax (VAT). The final total, including taxes, will be displayed during checkout.
Do you ship internationally?
Currently, www.sunalume.com only offers shipping within Mexico. We will update this information on our website if any changes occur.
How will I know if my order was successful?
After successfully placing an order, you will receive a confirmation email with the order details and order number. If you do not receive a confirmation email, please check your spam folder or contact us to confirm the status of your order.